Please Note: If you cannot submit your staff application, please email all requested and required information, including a detailed essay on why you want to join GameSurge Staff to: blindoldman@gamesurge.net

GameSurge's Support Operation is always looking for new people to join its world class service. The position is voluntary and can lead to many exciting opportunities if you do well. Below is a working job description. Please read through it and familiarise yourself with the type of person we are looking for.

Support Helper (Trial)

Desirable Attributes

• To be professional, diligent and have a strong user focus.
• Able to work as part of a team with a good attitude and ability to get on well with others.
• Good communications skills.
• Sound working knowledge of the basics of the services that the network utilises.
• To understand and deliver excellence in customer service.
• A willingness to learn and adapt to methods used in support on the network.

Undesirable Attributes

• Always think you know best.
• Unwillingness to accept own weaknesses and, or criticism of your practices.
• Sees arguement as a solution to problems.
• You resist change for the sake of resisting change. Support is a dynamically changing service.

Expectations

• To achieve minimum targets for time committed to the network and amount of people helped per week.
• To deliver a professional and focused service to users.
• To participate actively in the training programme and ensure regular contact is kept up with your trainer.

Requirements

• Must be of age 14 years, or older.
• Communicating in the English language is required.
• Must be an established user of the network.
• The e-mail address used must be verifiably linked to you; for example: an ISP-provided e-mail address. Free e-mail services (such as Yahoo!, Hotmail, and GMail) will not be accepted.